Primary care
Walk-in
Same-day care for the things that cannot wait, without an appointment and without being a patient here already.
What we see
- Coughs, colds, sore throats, fevers and infections
- Urinary tract infections
- Skin problems, rashes and minor injuries
- Ear and eye complaints
- Prescription renewals when you have run out
- Sexual health concerns and testing
- Contraception, including emergency contraception
- Forms, notes and referrals
- Anything you are not sure about and would rather have looked at
The same clinicians run the walk-in and the family practice. Coming through the walk-in door does not put you with a different or lesser tier of care.
Two of those have a clock on them. If it is influenza or COVID-19, antiviral treatment has to start within days of your symptoms beginning — about 48 hours for influenza, five days for COVID-19 — so it is worth asking early rather than waiting to see whether it passes. A prescriber can assess you for it, and in Ontario so can a pharmacist: Kind Pharmacy downstairs will offer that, as will any pharmacy running the service.
Where the walk-in isn’t the right door
Chest pain, difficulty breathing, signs of stroke, severe bleeding, a serious injury, or thoughts of harming yourself are emergency department situations. Call 911 or go to the nearest emergency department — do not wait for us to open or for a walk-in slot.
A possible HIV exposure in the last 72 hours is also time-critical. Read the PEP page — it explains what to do today rather than asking you to book.
What it costs
Walk-in visits are billed to OHIP. With a valid Ontario health card there is nothing to pay for the visit itself.
Some things are not covered by OHIP anywhere in Ontario — sick notes for employers, insurance and travel forms, driver’s medicals, and certain procedures. Those have published fees and you will be told the fee before the work is done.
If you do not have a health card, tell the desk. It changes how the visit is handled and what it costs, and there are options worth discussing. It does not mean being turned away without a conversation.
Common questions
Do I need to be a patient here?
No. The walk-in is open to anyone.
Will I have to say why I’m here at the front desk?
Only in the broadest terms needed to triage — and “I’d rather explain it to the clinician” is a complete and acceptable answer. Details belong in the room with the door shut.
Can the walk-in become ongoing care?
Yes, and often that is the sensible outcome. If what brought you in turns out to need follow-up, ask about joining the family practice — we will be taking new patients.
Can I get testing at a walk-in visit?
Yes. Sexual health testing and other bloodwork are collected in the building, so it can usually be part of the same visit.
What are the hours?
Not set yet — we are not open. Hours will be published here, and on the pharmacy site, before we open rather than after.
If what you actually need is a family doctor rather than a single visit, we will be taking new patients — which in this city is worth saying plainly.
Family medicine →